Terms and Conditions for Gardeners Earlsfield

These Terms and Conditions set out the basis on which gardeners in Earlsfield provide gardening services to customers in the UK. By making a booking, you agree to these terms, which are designed to create a clear and fair arrangement for both parties. They apply to routine maintenance, one-off visits, seasonal work, garden clearances, soft landscaping, and other services agreed in writing or confirmed through the booking process.

The words “we”, “us”, and “our” refer to the service provider, and “you” refers to the customer who requests the work. These terms should be read together with any written quotation, job confirmation, or service schedule. If any part of the booking differs from these terms, the specific written agreement will apply to that order only.

We aim to keep the process straightforward, transparent, and consistent. Gardening services often involve weather-dependent work, living materials, and changing site conditions, so flexibility may sometimes be necessary. However, any changes will be handled reasonably and with notice where possible.

1. Booking Process

Bookings may be made by phone, email, online enquiry, or any other approved method used at the time of request. A booking is not confirmed until it has been accepted by us and, where required, a deposit or advance payment has been received. We may ask for photographs, site details, or a short description of the work before confirming availability and pricing. This helps us assess the scope of the gardening service and allocate the right time, tools, and personnel.

When you request an appointment, you agree that the information you provide is accurate and complete. If the site conditions differ materially from the information supplied, we may need to revise the quotation, amend the schedule, or decline part of the work. Any changes will be explained before the service proceeds where reasonably possible.

We reserve the right to refuse or cancel a booking where access is unsafe, the work requested is outside our scope, the customer has outstanding unpaid charges, or the service would breach legal or regulatory requirements. In the event of a confirmed booking, you should ensure there is reasonable access to the property, that pets and children are kept safe away from work areas, and that the relevant area is ready for the agreed service.

Where a recurring gardening arrangement has been agreed, dates and service frequency may be adjusted by mutual agreement or due to seasonal requirements. If we need to reschedule because of poor weather, staff illness, equipment failure, or similar circumstances beyond our reasonable control, we will aim to notify you as soon as possible and offer an alternative date.

2. Prices and Payments

All prices will normally be set out in a quotation, estimate, price list, or confirmation message. Unless stated otherwise, quotations are based on the information provided before the job starts and may change if the actual work differs from the initial description. Gardeners Earlsfield services may be charged by the hour, by the visit, by the project, or by a fixed price depending on the nature of the work.

Estimates are not binding unless expressly stated as fixed. If extra work is required, or if there are hidden complications such as heavy overgrowth, restricted access, additional waste, or soil condition issues, we may revise the price. Where practical, we will seek your approval before carrying out any additional chargeable work. If approval cannot be obtained immediately and the additional work is necessary to complete the agreed service safely or properly, the work may proceed and be charged at the applicable rate.

Payment terms will be confirmed at the time of booking or on the invoice. We may require full or partial payment in advance for larger jobs, special-order materials, or repeat work. Invoices are generally payable within the stated period and must be paid in full without deduction or set-off unless required by law. We accept payment by the methods we notify to you from time to time. Late payments may result in paused services, added administration charges where permitted, and any lawful recovery costs.

3. Cancellations and Amendments

You may cancel or amend a booking by giving reasonable notice. If you cancel with sufficient notice, we may not charge a cancellation fee, although any non-refundable deposits or costs already incurred may still be retained or charged where lawful. The amount of notice considered reasonable may vary depending on the size and timing of the job, but we will always act fairly and proportionately.

If you cancel at short notice, fail to provide access, or are not present when required for the service to proceed, we may charge a cancellation fee or the full visit price if the slot could not reasonably be reallocated. This is particularly relevant where staff, equipment, or materials have already been assigned to your booking. Any charge will reflect our actual or anticipated losses and any reasonable administrative costs.

We may also amend or cancel a booking if necessary due to unsafe weather conditions, equipment issues, illness, force majeure events, or circumstances outside our control. In such cases, we will aim to offer a revised appointment. We are not responsible for delays caused by matters beyond our reasonable control, provided we act promptly and in good faith to minimise disruption.

4. Service Standards and Customer Responsibilities

We will use reasonable skill and care when carrying out the agreed gardening work. Our teams will aim to follow the service description and any specific instructions agreed in advance. However, as Earlsfield gardeners, we may need to adapt methods slightly to account for site conditions, plant health, weather, or safety requirements. Any such adjustments will be made professionally and with the overall aim of achieving the agreed outcome.

You are responsible for informing us of any known hazards on site, including unstable ground, concealed cables, broken glass, uneven surfaces, aggressive animals, or restricted access routes. You must also ensure that any fragile items, ornaments, or fixtures you wish to protect are removed or clearly identified before work begins. We are not liable for damage caused by hidden defects or risks that were not reasonably foreseeable and not disclosed in advance.

Where plants, turf, timber, fencing, or other materials are supplied by you, we are not responsible for defects in those items unless the defect was caused by our negligence. If we supply materials, they will be selected with reasonable care, but natural variations in colour, size, or finish may occur. Living materials may also fail to establish due to weather, soil, watering, pests, or other environmental factors beyond our control.

5. Liability and Limitations

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our liability is limited in the manner set out below.

We will not be liable for loss of profit, loss of business, loss of opportunity, indirect loss, or consequential loss arising from the provision or non-provision of our gardening services. Where liability does arise, it will be limited to the amount paid or payable for the specific service giving rise to the claim, except where a higher limit is required by law. This limitation is intended to be fair and proportionate given the nature of domestic and commercial gardening work.

We are not responsible for pre-existing defects, wear and tear, hidden structural issues, subsidence, or deterioration of materials that were already compromised before work began. If a claim is made, you must notify us within a reasonable time and allow us the opportunity to inspect the issue, investigate the facts, and, where appropriate, put matters right. Failure to do so may affect the scope of any remedy available.

6. Waste Regulations and Disposal

Garden waste generated during the service may be removed, bagged, composted, chipped, or left on site depending on the agreement made before the work starts. If waste removal is included, it will normally cover green waste and other agreed materials only. Additional charges may apply where waste volume exceeds the quoted amount or where disposal requires special handling.

All waste handling will be carried out in line with applicable UK waste regulations. Waste must be classified, stored, transported, and disposed of lawfully. We may use licensed waste carriers or approved disposal facilities where required. If a duty of care transfer note, receipt, or similar record is needed, we will provide it where applicable and reasonably available.

You must tell us in advance if the site contains hazardous, contaminated, or non-garden waste, such as chemicals, asbestos, needles, oil, paint, or building rubble. Such items are not included in standard gardening services and may require separate specialist handling. We may refuse to move or dispose of hazardous waste and may suspend work if unsafe or unlawful materials are discovered.

7. Materials, Plants, and Natural Variation

Where the service includes planting, pruning, turf work, or soil improvement, you acknowledge that results may vary according to season, weather, watering, light levels, and the existing condition of the garden. Plant growth is inherently variable, and no guarantee is given that every plant will establish, flower, or survive in all conditions unless a specific written guarantee is stated separately.

If we recommend a product, plant, or treatment, that recommendation will be based on reasonable professional judgement at the time. Final decisions remain yours unless we are expressly instructed to proceed on your behalf. We accept no responsibility for poor outcomes caused by ignoring advice, delaying aftercare, or using incompatible products introduced by others after the work is completed.

Any materials left on site remain your responsibility once the job is complete, unless otherwise agreed. If you ask us to store or return unused materials, this must be arranged in advance and may involve extra cost. Garden maintenance terms do not include ongoing responsibility for the condition of items once the work has been accepted as complete.

8. Complaints and Remedies

If you are dissatisfied with any aspect of the service, you should notify us as soon as reasonably possible after completion of the work. This allows us to understand the issue and, where suitable, inspect the site or review the relevant records. We may offer to return and correct a genuine problem, provide a price adjustment, or propose another reasonable remedy depending on the circumstances.

Any remedy will be assessed on the basis of the original service agreement, the condition of the site, and whether the issue was caused by our failure to exercise reasonable care and skill. We will not usually be responsible for problems arising from normal wear, seasonal change, poor aftercare, third-party interference, or information that was not disclosed before the work began.

Nothing in this section limits your statutory rights as a consumer where applicable. Our aim is always to resolve concerns fairly, proportionately, and without unnecessary delay. We encourage customers to raise concerns promptly so that an appropriate outcome can be considered while the relevant facts are still clear.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction, although if you live in Scotland or Northern Ireland, you may also be entitled to bring proceedings in your local courts where required by law.

If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as severed to the extent necessary, and the remaining provisions will continue in full force. No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy.

These terms form the full agreement between you and us for the services covered, unless expressly varied in writing. By proceeding with a booking for gardeners Earlsfield services, you confirm that you have read, understood, and accepted these Terms and Conditions in relation to the work requested.