Gardeners Earlsfield Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Earlsfield provides gardening and related services to residential and commercial customers. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company, or organisation requesting and paying for the services.

Company means Gardeners Earlsfield, providing gardening and related services.

Services means any gardening, garden maintenance, garden clearance, lawn care, planting, hedge trimming, pruning, pressure washing, or any other work agreed between the Company and the Client.

Site means the garden, outdoor area, or premises where the Services are to be performed.

Agreement means the contract between the Company and the Client comprising these Terms and Conditions and the confirmed booking details.

2. Scope of Services

The Company provides a range of gardening and garden maintenance services within its service area in and around Earlsfield and the surrounding districts. The exact scope of work for each visit will be agreed at the time of booking, based on the Clients requirements, the condition of the garden, and the time and budget available.

Any description of Services given verbally or in promotional material is for general guidance only. The Company will not be bound by any statement that is not expressly confirmed in writing as part of the booking confirmation or subsequent written variation.

3. Booking Process

3.1 Initial enquiry

The Client may request a quotation or make an enquiry by contacting the Company through its chosen communication channels. The Company may request photographs, measurements, or other information about the garden in order to provide an estimate or to determine whether a site visit is required.

3.2 Quotations and estimates

Any quotation or estimate provided by the Company is based on the information supplied by the Client and on the condition of the garden at the time of assessment. The Company reserves the right to revise quotations if the information provided is incomplete or inaccurate, or if the condition of the garden is materially different on the day of the visit.

Unless expressly stated otherwise, quotations are valid for 30 days from the date of issue. Acceptance of a quotation constitutes an offer to purchase the Services in accordance with these Terms and Conditions.

3.3 Acceptance and confirmation

A booking is only confirmed when the Company has accepted the Clients request, allocated a date and time, and communicated confirmation to the Client. The Company reserves the right to decline any booking request at its discretion.

For larger projects or ongoing maintenance contracts, the Company may issue a written proposal setting out the scope of work, schedule, and payment terms. The Agreement will come into effect when the Client confirms acceptance of this proposal.

3.4 Access requirements

The Client must ensure that the Company has safe and adequate access to the Site at the agreed time. This includes arranging access through side passages, communal areas, or gates, and notifying any building managers or neighbours where necessary. If access is not available on arrival, the visit may be cancelled or rescheduled, and a call-out or cancellation fee may apply.

4. Payments and Pricing

4.1 Rates and charges

The cost of the Services will be set out in the quotation, estimate, or rate card provided to the Client. The Company may charge on an hourly basis, a fixed price for defined tasks, or a combination of both, depending on the nature of the work.

4.2 Deposits

For certain bookings, especially larger projects, materials-heavy work, or multi-day jobs, the Company may require a deposit prior to commencement of the Services. The amount and due date of any deposit will be communicated at the time of booking. The Company is under no obligation to start work until the deposit has been received in cleared funds.

4.3 Payment terms

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of the visit. For ongoing maintenance contracts or larger projects, the Company may invoice the Client with specified payment terms, typically payable within a set number of days from the invoice date.

Payment methods will be specified by the Company and may include bank transfer, card payment, or other electronic payment options. The Client is responsible for ensuring that payment is made on time and in full.

4.4 Late payment and overdue accounts

If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate permitted under applicable UK law. The Company may also charge reasonable administrative fees for chasing outstanding payments.

The Company may suspend or cancel future appointments if the Clients account is overdue. Any legal or debt recovery costs incurred in obtaining payment shall be recoverable from the Client.

5. Cancellations, Rescheduling, and Delays

5.1 Client cancellations

If the Client needs to cancel or reschedule a booking, they should give as much notice as possible. Unless otherwise agreed in writing, the following cancellation terms apply:

Cancellations made more than 48 hours before the scheduled appointment time will generally incur no cancellation fee.

Cancellations made within 48 hours of the appointment time may be subject to a cancellation charge, which may be up to a specified proportion of the expected cost of the visit, to reflect lost time and administration.

Cancellations made on the day of the appointment or failure to provide access to the Site at the scheduled time may result in a charge equal to all or a substantial part of the quoted price.

The precise cancellation charges will be communicated at the time of booking, and the Company reserves the right to apply a reasonable fee to cover its losses.

5.2 Company cancellations

The Company aims to attend all bookings as scheduled. However, it may occasionally be necessary to reschedule or cancel an appointment due to severe weather, illness, operational issues, or other circumstances beyond the Companys control.

In such cases, the Company will notify the Client as soon as reasonably practicable and arrange a new appointment time. The Company will not be liable for any loss or inconvenience arising from such cancellations or delays, but any deposit related to the affected visit will either be refunded or applied to the rescheduled appointment.

5.3 Weather conditions

Some gardening tasks cannot safely or effectively be carried out in extreme weather conditions. If the Company considers that weather conditions make it unsafe or impractical to carry out the Services, it may postpone or adjust the planned work. The Client will be informed at the earliest reasonable opportunity, and a new date or alternative tasks may be agreed.

6. Clients Responsibilities

The Client agrees to:

Provide accurate information about the Site, including size, layout, existing plants, and any hazards.

Ensure safe and clear access to the Site, including access to water and electricity where required.

Notify the Company of any underground services, cables, pipes, or irrigation systems that could be affected by the work.

Keep children, pets, and other persons away from the working area for the duration of the visit.

Seek any necessary permissions or approvals from landlords, neighbours, or management companies for the work to be carried out.

If the Client fails to meet these responsibilities, the Company may be unable to complete all tasks within the agreed time or may need to cancel the visit, in which case applicable fees may still be charged.

7. Waste Removal and Environmental Regulations

7.1 Garden waste handling

As part of its gardening and maintenance Services, the Company may generate green waste, such as grass cuttings, leaves, clippings, and small branches. The handling of such waste will be agreed with the Client in advance.

Where possible and appropriate, the Company may use the Clients garden waste bin, composting area, or other onsite disposal options. If the Client prefers, or if onsite disposal is not suitable, the Company may offer a waste removal service for an additional fee, subject to capacity and licensing requirements.

7.2 Compliance with regulations

The Company will comply with applicable UK waste management and environmental regulations when transporting and disposing of green waste and other materials. Certain types of waste, including soil, rubble, general household rubbish, and hazardous materials, may not be covered by standard waste removal services.

The Client must inform the Company of any hazardous or contaminated materials present on the Site. The Company reserves the right to refuse to remove or handle any waste that it considers unsafe, illegal, or outside the scope of its services.

8. Materials, Plants, and Guarantees

8.1 Supply of materials

Where the Company supplies materials such as plants, turf, soil, compost, aggregates, or fixtures, these will be of a standard suitable for their intended purpose. Any specific preferences or specifications must be agreed with the Company in advance.

The risk in all materials supplied by the Company passes to the Client upon delivery to the Site or upon installation, whichever occurs first. Ownership will pass to the Client once full payment has been received.

8.2 Plants and living materials

Plants, turf, and other living materials are subject to natural variations, seasonal changes, and factors beyond the Companys control, including weather conditions and subsequent care by the Client. While the Company will take reasonable care in selection, handling, and planting, it cannot guarantee the long-term survival, growth rate, or appearance of plants once the work is complete.

The Client is responsible for the ongoing care of plants, lawns, and other living materials after completion of the Services, including watering, feeding, weeding, and pest management in accordance with any guidance provided by the Company.

9. Liability and Insurance

9.1 Limitation of liability

The Company will carry out the Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the work, they must notify the Company promptly, and in any event within a reasonable period following completion of the Services, to allow the Company the opportunity to inspect and, where appropriate, rectify the issue.

To the fullest extent permitted by UK law, the Companys total liability to the Client in respect of any claim arising out of or in connection with the Agreement, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the Client for the specific Services that gave rise to the claim.

The Company will not be liable for any indirect, consequential, or economic losses, including loss of enjoyment, loss of use, loss of profit, or loss of opportunity.

9.2 Exclusions

The Company will not be liable for:

Damage resulting from pre-existing defects or weaknesses in the Site, structures, or materials.

Damage to underground cables, pipes, or other services that were not made known to the Company in writing prior to the commencement of work.

Any deterioration of plants, lawns, or garden features occurring after completion of the Services due to weather conditions, pests, disease, neglect, or failure by the Client to follow aftercare advice.

Any delay or failure in performance due to events beyond the Companys reasonable control, including extreme weather, accidents, transport disruption, or acts of third parties.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded under UK law.

10. Health and Safety

The Company will take reasonable steps to ensure that the Services are carried out in a safe manner in accordance with relevant health and safety regulations. The Client agrees to co-operate with all reasonable health and safety instructions given by the Company, including keeping children and pets away from machinery, tools, and chemicals.

The Client must inform the Company of any known hazards on the Site, such as unstable structures, sharp objects, or unsafe surfaces. The Company reserves the right to cease work if it considers that the conditions are unsafe or if health and safety regulations cannot be complied with, and any resulting rescheduling or costs will be discussed with the Client.

11. Complaints and Dispute Resolution

If the Client has any concerns or complaints about the Services, they should raise these with the Company as soon as possible, ideally within a short time of completion of the visit. The Company will investigate the issue and, where appropriate, may offer to revisit the Site, rectify work, or provide another form of remedy.

Both parties agree to attempt to resolve any dispute amicably in the first instance. If a dispute cannot be resolved informally, each party retains the right to pursue their legal remedies through the appropriate courts.

12. Amendments and Variations

The Company may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Agreement between the Client and the Company. Any variation to the Services, price, or other terms must be agreed in writing between the Client and the Company.

13. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

14. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

15. Entire Agreement

These Terms and Conditions, together with the booking confirmation and any written variations agreed between the Company and the Client, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence, or understandings.

By confirming a booking or allowing the Services to commence, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.